Refund policy

Items must be returned within 14 days of delivery following the correct returns process below. A request to return an item outside this time frame will be considered but we cannot guarantee a full refund.

Should you wish to return a product, please follow these steps:

  • Contact us to indicate you wish to return a product, and we will reply with an acknowledgement and returns address within 24 hours. The customer will have to cover the cost of returning items. Please do not return an item without contacting us prior to posting. 
  • All items must be returned in the original packaging. This includes: padded envelope, branded box, packaging materials, antique box, invoices and gemological certificate (if applicable).
  • South African customers need to use The Courier Guy Overnight shipping. If you're an international customer, you need to use DHL Express. The customer is responsible for shipping charges.
  • Items can only be returned if unworn or undamaged. They must be returned in the original condition received.
  • Modified items (or those adjusted to client specification) cannot be accepted for a refund.
  • The reversal of cash or cheque purchases will be effected by means of an electronic funds transfer into the bank account where the payment originated. A copy of the customer’s ID/Passport, Banking details confirmation (cancelled cheque or letter from the bank, upper section of the bank statement etc) and the customer’s signature on the refund form is required before a refund is processed to safeguard both the interest of the customer and Melissa Antique Jewellery.
  • Reversal of credit card purchases will be effected upon presentation of the original credit card used to make the payment. All reversals processed via a speed point are subject to the relevant Bank’s turnaround time for the clearing of the funds. Unfortunately, this is not within the control of Melissa Antique Jewellery and all queries must be escalated to the relevant bank. 

  • Damage as a result of heavy wear is not guaranteed. This is usually indicated by dents or scratches on the gold. 

  • An admin fee of 10% will be charged for all international refunds. 
  • Please note that shipping charges will not be refunded.